Shipping Policy
At Joyreal, we strive to deliver your Montessori toys as quickly and safely as possible. Below are the details of our shipping process, delivery times, and policies.
1. Order Processing Time
- Orders are processed within 1-2 business days (Monday to Friday, excluding weekends and holidays).
- Once shipped, you will receive a confirmation email with tracking information.
2. Shipping & Delivery Times
| Region | Estimated Delivery Time |
| North America (USA, Canada, Mexico) | 3-7 business days (expedited shipping available) Europe (EU, UK) 3-7 business days |
| Europe (EU, UK) | 3-7 business days |
| South America | 15-20 business days |
| Asia | 10-15 business days |
| Oceania (Australia, New Zealand) | 15-30 business days |
Note: Delivery times may vary due to customs, holidays, or unforeseen delays.
3. Tracking Your Order
- Once shipped, you’ll receive a tracking number via email.
- Track your order via the courier’s website (e.g., USPS, DHL, FedEx).
4. Change of Delivery Address
- Address changes must be requested within 24 hours of placing your order.
- Once the order is in transit, we cannot modify the shipping address.
- Contact us immediately at support@joyrealtoys.com for assistance.
5. Order Cancellations
- You may cancel your order anytime before it is dispatched.
- If the order has already shipped, please refer to our Refund Policy for returns.
6. Damaged or Lost Packages
If a package arrives damaged, please:
- Refuse delivery (if possible) and notify the courier.
- Contact our customer service at support@joyrealtoys.com within 48 hours with photos of the damage.
Lost packages?
- If tracking shows no movement for 14+ days, contact us for assistance.
7. Customs & Import Fees
International orders may be subject to customs fees, taxes, or duties (paid by the buyer).
We do not cover these charges. Check your country’s regulations before ordering.
8. Contact Us
For any shipping-related questions, email us at support@joyrealtoys.com .
Updated 2025.