Frequently Asked Questions

SHIPPING

All items are produced and shipped from our facility within 3 to 7 business days from the time of purchase. Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us : support@joyrealtoys.com If your order hasn’t arrived within the expected lead time.

  • We currently ship to ​​all 50 U.S. states​​ 🇺🇸 and Eur.（United Kingdom & France​）
  • USPS Priority Mail (2-5 business days) or UPS Ground (3-7 business days).
  • ​​​Standard Shipping​​: 3-7 business days (U.S.), 5-14 days.

  • ​​Expedited Shipping​​: 1-3 business days (U.S. only, extra fee applies).

  • Processing Time: Orders placed before ​​12 PM EST​​ ship same day!
  • ​​​Yes!​​ Free standard shipping on all U.S. orders over ​
  • A ​​confirmation email​​ with tracking link when your order ships.
  • ​​​Lost in transit?​​ We’ll reship for free after 7 business days (U.S.) or 15 days (international).

We can assist with address changes under these conditions:

​​✅ Before Shipping:​​
Contact us immediately at support@joyrealtoys.com with:

  • Your order#
  • Correct full address (include ZIP+4 if US)
    We'll update it if your order hasn't yet shipped (typically within 1-2 business hours).

⚠️ After Shipping:​​

  • Once your package is en route:

    ​​USPS/UPS Orders:​​ Contact us for interception attempts.

RETURNS

You can change or cancel your order within 24 hours of ordering. after that, it will be dependent on whether we shipped the product already or not.

​​For returns, please check our Return Policy

PAYMENTS

  • We accept all major payment options:
    ✅ ​​Credit/Debit Cards​​: Visa, Mastercard, American Express
    ✅ ​​Digital Wallets​​: Apple Pay, PayPal
    ✅ ​​Shop Pay​​ (with installments for US orders over $35)

Absolutely! We use:

  • PCI-DSS compliant​​ checkout (highest security standard)
  • ​​Tokenization​​ (we never store your full card details)
  • ​​United States:​​ Sales tax will automatically calculate at checkout based on your shipping state
  • Common fixes:
    🔸 Update billing address to match your bank records
    🔸 Contact your bank to approve international transactions (for non-US cards)
    🔸 Try a different payment method (some banks block first-time Montessori merchants)