Payment Information

At Joyreal Toys, we want families around the world to enjoy a smooth, safe, and transparent checkout experience. Please review the payment information below before placing your order.

1. Store Currency & International Payments

Our store’s default currency is USD (United States Dollar). Customers from the US, UK, Australia, Europe, and many other countries can pay using their locally issued credit or debit cards. We use Shopify Payments to process all transactions. It automatically handles:

  • International cards
  • Cross-border transactions
  • Currency conversion and settlement

This means that even if your card is issued in the UK or other countries, you can usually complete your purchase in our US-based store as long as your bank allows international online payments.

2. Accepted Payment Methods (via Shopify Payments)

We currently accept the following payment methods through Shopify Payments:

2.1 Credit & Debit Cards

  • Visa、Mastercard、American Express、Discover、Diner’s Club

2.2 Express Checkout Options

  • Apple Pay、Google Pay、Shop Pay (including Express Checkout)

2.3 Local Payment Methods (depending on region)

In some countries/regions, Shopify Payments also supports local payment methods, such as: Bancontact、iDEAL

Note: Joyreal does not charge any extra fees based on your payment method. The final amount is shown at checkout.

3. Online Payment Policy (Important)

To protect both our customers and our store, and to ensure efficient order processing, we have a clear payment policy: All orders must be paid through our secure online checkout on this website.

We do not accept:

  • Direct bank transfers or manual wire transfers
  • Offline payments
  • Cash payments
  • Cash on Delivery (COD)
  • Private transfers to personal accounts

This helps ensure that your order details and payment records are automatically matched in our system and greatly reduces the risk of error or fraud.

4. Cross-Border Payment Information

Customers from the UK, Australia, Europe, and other regions can use locally issued Visa, Mastercard, and other supported cards to pay on our site. Shopify Payments automatically manages:

  • Currency conversion
  • Cross-border authorization
  • Communication with your card-issuing bank

You don’t need to do anything special—simply follow the checkout steps, fill in your details, and complete the payment.

 

5. Secure Payment Protection

Your payment security is very important to us. All payments are processed through Shopify’s secure payment system, with:

  • SSL-encrypted checkout (HTTPS) to keep your data private
  • PCI DSS Level-1 compliance, the highest standard in the payment card industry
  • 3D Secure authentication for eligible cards and regions (extra verification via your bank)
  • Real-time fraud detection and risk monitoring provided by Shopify Payments
  • No credit card details stored on Joyreal’s servers

You can shop with confidence at Joyreal Toys.

6. Common Reasons for Payment Failure (FAQ)

If your payment does not go through, it may be due to one of the following:

6.1 Bank Security or Cross-Border Restrictions

Some banks block international or online payments by default.

What you can do:

  • Contact your bank to approve international online payments;
  • Try a different card;
  • Try Apple Pay, Google Pay, or Shop Pay as alternatives.

6.2 Billing Address Mismatch

If the billing address you enter does not match the one your bank has on file, the transaction may be declined.

What you can do: Make sure your billing address matches your official card billing address.

6.3 Network or Browser Issues

Unstable internet or browser add-ons may interfere with payment. What you can do:

  • Try another browser or device;
  • Refresh the page and try again.

If you continue to experience issues, feel free to contact , andnd we’ll be happy to help.

7. Order Cancellation & Refunds

Before shipment: If your order has not yet been shipped, please contact our support team as soon as possible to request a cancellation. Refunds are typically issued back to your original payment method. Processing times vary by bank but usually take 3–10 business days.

After shipment: Please refer to our Refund Policy for details on returns and refunds.

8. Contact Us

If you or your customers have any questions about payment, international checkout, or encounter issues during payment, you can reach us at: 📧 support@joyrealtoys.com

We’re here to make your shopping experience safe, easy, and stress-free—so you can focus more on joyful moments with your little ones.